Support
Need help with PlateQuest? We're a small team and we read every message.
Contact us
Email us and we'll get back to you within one business day.
platequest.support@Frequently asked questions
How do I submit a plate?
When you're a passenger, on foot, or safely parked, tap the capture button on the home screen, point your camera at a license plate, and tap the shutter. Once you're happy with the photo, tap Submit catch. Captures are reviewed before they join your collection.
Why is my submission still pending?
Captures are reviewed before they join your collection. If yours has been pending for more than 3 days, email us with the subject "Pending submission" and we'll take a look.
Do I need an account?
No. PlateQuest starts you as a guest, and everything works without signing up, including buying Pro. Signing in with Apple or Google from the Me tab is optional: it backs up your collection so it survives a new phone. If you already have an account, signing in moves your guest progress into it.
I took a photo with no signal. Is it lost?
Usually not. A capture taken without a connection is saved on your phone and sent the next time you open PlateQuest with a connection, then reviewed like any other capture. Two limits: open the app with signal within 14 days, because an unsent capture is deleted from your phone after that; and a capture that fails to upload five times for a reason other than signal is deleted too.
How do road trips work?
Tap Start a trip on the Home tab before you head out. Every plate you catch until you end it joins that trip, repeat sightings included. When you end the trip, you get a Road Trip Wrapped card with the states and provinces you reached, new designs, and your best find, ready to share. It uses official plate art, never your photos. If a trip goes quiet for 12 hours, PlateQuest asks whether you're still on the road the next time you open it; after a full day with no activity, the trip ends on its own. You can delete an ended trip from its page.
Does PlateQuest work in Canada?
Yes. Canada has its own atlas with all 13 provinces and territories, from the Maritimes to the bear-shaped plates of the North. Catch a Canadian plate at home or across the border and it counts toward Canada, earns a sticker, and shows up on your Road Trip Wrapped. Switch between the US and Canada in the Atlas tab. The app is in English, and PlateQuest is on the Canadian App Store.
How does the weekly race work?
Open the Race tab and share your race code with family and friends, or enter theirs. Every week is a new race to see who adds the most plates to their collection, and you also race your own last week, so it works even before anyone joins. Racers see each other's names, scores, and latest finds, never photos. There's no chat, and you can block or report any racer from their card.
What is the Garage?
The Garage is where you design your traveler and the car they drive: hair, hats, outfits, paint, wheels, roof gear, a co-pilot, and the road you cruise. Some options unlock as you play, and you can pin your favorite stickers to the car. With PlateQuest Pro, you can put your own letters on a real plate design for the back of the car.
What happens to the photo I submit?
Photos are stored securely and reviewed by a moderator to verify the plate design. We keep them to train and improve PlateQuest's on-device plate-recognition model, and we never sell them or use them for advertising. Rarely, a moderator may feature an approved capture as a design's image in the shared atlas. If you delete your account, we remove the photos you submitted. See our Privacy Policy for full details.
How do I delete my account?
Open the app and go to the Me tab → Delete Account. Account access is removed immediately, and your profile, collection, and photos are then deleted automatically, usually within minutes. A few records are kept without your identity; the Privacy Policy lists them. You can also email platequest.support@nautilytics.com with the subject "Delete my account" and we'll do it for you.
What is PlateQuest Pro, and what's free?
The core hunt is free in every state and province: snap plates, fill your atlases, and earn badges. Free accounts may have a daily submission limit. PlateQuest Pro is a single one-time purchase — never a subscription — that removes that limit and unlocks collecting multiple designs per state, the full specialty-plate catalog, detailed design stats, and custom plate text for your car. Weekly friend races, Road Trip Wrapped, stickers, and the Garage are free for everyone. Purchases are billed by Apple. To bring Pro to a new device, open the upgrade screen and tap Restore Purchases. Refund requests go through Apple at reportaproblem.apple.com.
How do I turn off push notifications?
Go to your iPhone's Settings → PlateQuest → Notifications and toggle them off.
I found a bug or the app crashed. How do I report it?
Email platequest.support@nautilytics.com with a description of what happened and what device and iOS version you're on. Screenshots are always helpful.