Support

How do I submit a plate?

Tap the capture button on the home screen, point your camera at a license plate, and tap the shutter. Once you're happy with the photo, tap Add to Atlas. Confident matches may be added right away; uncertain captures are held for review.

Why is my submission still pending?

Captures the app cannot verify automatically are reviewed by a real person. If yours has been pending for more than 3 days, email us with the subject "Pending submission" and we'll take a look.

What happens to the photo I submit?

Photos are stored securely and reviewed by a moderator to verify the plate design. We keep them to train and improve PlateQuest's on-device plate-recognition model, and we never sell them or use them for advertising. Rarely, a moderator may feature an approved capture as a design's image in the shared atlas. If you delete your account, we remove the photos you submitted. See our Privacy Policy for full details.

How do I delete my account?

Open the app and go to the Me tab → Delete Account. Account access is removed immediately, and deletion of your associated profile, collection, and photos begins as part of the request. You can also email platequest.support@nautilytics.com with the subject "Delete my account" and we'll do it for you.

What is PlateQuest Pro, and what's free?

The core 50-state hunt is free: snap plates, fill your atlas, and earn badges. Free accounts may have a daily submission limit. PlateQuest Pro is a single one-time purchase — never a subscription — that removes that limit and unlocks collecting multiple designs per state, the full specialty-plate catalog, detailed design stats, and expanded avatar customization. Friend races are coming soon. Purchases are billed by Apple. To bring Pro to a new device, open the upgrade screen and tap Restore Purchases. Refund requests go through Apple at reportaproblem.apple.com.

How do I turn off push notifications?

Go to your iPhone's Settings → PlateQuest → Notifications and toggle them off.

I found a bug or the app crashed. How do I report it?

Email platequest.support@nautilytics.com with a description of what happened and what device and iOS version you're on. Screenshots are always helpful.